Frequently asked questions
Yes, we make stainless steel units as well. They can be finished the same as standard steel units
Yes, we offer color options on all custom orders. We offer matte black and white on many stock units.
Yes, we offer many finish options on all orders.
Yes, talk to your representative about getting your product to you quicker.
Yes, we can offer screens and they would not be include unless specified in the quote.
Yes, we stock many products and styles. Ask us more about it.
Please contact us prior to return.
Return shipping charges are the responsibility of the customer.
We accept returns with 45 days for a refund, minus a 25% restocking fee. The unit needs to be packed in the original crate.
If you have a photo, or a drawing (no matter how bad) we can match it and provide a shop drawing.
Absolutely, We stock some pivots and iron doors, and we can make anything you can imagine.
Yes, while we stock all our standard styles, we can make anything you can imagine.
We have three different styles, Stellar ClassicTM Stellar BoldTM , and Stellar SlimlineTM.
If you don’t see your the style you are looking for, ask us about customization.
Usually interior units are single pane, tempered glass, but of course, we can do whatever you require.
We offer many different styles of glass. We also offer ballistic and hurricane/impact glass.
All exterior units are dual pane, and the spacing is a total of 5/8″ and can be thicker on units requiring larger panes, or impact or hurricane glass. All our glass is tempered. Tempered glass is usually required by code at areas below 24″ but we use it on all our glass. Tempered provide safety and strength and if broken breaks into tiny pieces.
Yes, on all exterior units, we use 366 Low-e. Low-e 366 is required by code in most municipalities.
Low-e is a coating that reflects up to 90% of the UV rays. This benefits energy efficiency and helps preserve pressure interior finishes, furniture, and rugs from fading, etc.
Our doors and windows have predrilled holes for fastening to the structure. You just screw or bolt them in, and when finished, caulk the hole and install the included plastic caps.
Depending on the size of the unit, normally two or three people can install them and it does not take long.
Yes, we provide directions on how to install, and we are available anytime to help by phone, email or text.
We do not install, but installation of our units is easy and any carpenter or handyman can do it. In areas where we have showrooms, we help with our certified third party installers.
We provide shop drawings so you know exactly what the measurements are.
Our stock units are measured from outside of the jamb to outside, and from the bottom of the threshold piece to the top of the header.
Ask us more about this; we can walk you through how it’s done.
Yes, we ship everywhere, and it’s included in the price of stock units.
We use third-party shippers, and they have lift gates. We use special pallets with rollers (if requested), so it’s easy.
We ship out within 48 hours and they usually arrive at your location within a week or so. Your email and phone number are given to the third-party shipper so they can contact you to arrange the delivery.
ABOUT THE COMPANY
A history of manufacturing spanning decades and experience at every level of the manufacturing and logistics process.
Successful product delivery throughout the USA and Canada and in many different climates.
Quality products that meet or exceed our customer expectations.
