Frequently Asked Questions

Yes, we offer many finish options on all orders.

Yes, we offer color options on all custom orders.  We offer matte black and white on many stock units.

Yes, we make stainless steel units as well. They can be finished the same as standard steel units

Low-e is a coating that reflects up to 90% of the UV rays.  This benefits energy efficiency and helps preserve pressure interior finishes, furniture, and rugs from fading, etc.

Yes, on all exterior units, we use Low-E 3.  Low-E 3 is required by code in most municipalities.

All of our exterior units feature double-pane glass, with spacing that varies depending on the size and thickness of the pane. While building codes dictate tempered glass in certain applications, we exceed those standards by using tempered glass across all of our products. This ensures enhanced safety, exceptional strength, and lasting performance.

Usually interior units are single pane, tempered glass, but of course, we can do whatever you require.

We install locally in the Atlanta area. We have a team of expert installers who will provide an exceptional installation process for your project. If your project is outside the Atlanta area, we can provide an installation guide for your carpenter or handyman.

We provide shop drawings so you know exactly what the measurements are. Our stock units are measured from outside of the jamb to outside, and from the bottom of the threshold piece to the top of the header. Ask us more about this; we can walk you through how it’s done.

Yes, we provide directions on how to install, and we are available anytime to help by phone, email or text.

Depending on the size of the unit, normally two or three people can install them and it does not take long.

Our doors and windows have predrilled holes for fastening to the structure.  You just screw or bolt them in, and when finished, caulk the hole and install the included plastic caps.

Yes, we stock many products and styles. Ask us more about it.

Yes, we can offer screens and they would not be include unless specified in the quote.

We do not accept returns for custom orders.

We accept returns for in-stock units with 45 days for a refund, minus a 25% restocking fee. The unit needs to be packed in the original crate.

Please contact us prior to return. Return shipping charges are the responsibility of the customer.

We ship in-stock orders out within 48 hours and they usually arrive at your location within a week or so.  Your email and phone number are given to the third-party shipper so they can contact you to arrange the delivery.

Yes, talk to your representative about getting your product to you quicker.

Yes, we ship everywhere, and it’s included in the price of stock units. We use third-party shippers, and they have lift gates. We use special pallets with rollers (if requested), so it’s easy.

We have three different styles, Stellar Classic™, Stellar Bold™, Stellar Slimline™. If you don’t see your the style you are looking for, ask us about customization.

Yes, while we stock all our standard styles, we can make anything you can imagine.

Absolutely, we stock some pivots and iron doors, and we can make anything you can imagine.

If you have a photo, or a drawing (no matter how bad) we can match it and provide a shop drawing.